“Thank YOU,” writes Cara Christensen, a first-grade teacher in Washington state who read NPR’s deep dive into the troubled Public Service Loan Forgiveness program (PSLF). The reporting, she says, “made me feel not so alone.”
We received dozens of emails, tweets and Facebook comments from aggrieved borrowers responding to news that, over the past year, 99 percent of applications for the popular loan-forgiveness program have been denied.
PSLF offers the promise of loan forgiveness to nurses, teachers, first-responders and other student borrowers who work in public service for 10 years while keeping up with their loan payments. But it has been plagued by poor communication from the U.S. Department of Education and mismanaged by servicing companies the department pays to run its trillion-dollar student loan portfolio.